1. Introduction

At Amaris FMCG Solutions, we are committed to delivering quality products and services to our business clients. This Return Policy outlines the terms and conditions under which returns, refunds, and exchanges are handled for purchases made through our website or via direct business agreements.

  1. General Policy

As a business-to-business (B2B) provider specializing in FMCG (Fast-Moving Consumer Goods) solutions, most of our transactions involve bulk orders, customized solutions, or specialized services. Due to the nature of FMCG products and services, our return policy is designed to address product quality, compliance, and contractual obligations rather than general consumer returns.

  1. Eligibility for Returns
  • Returnable Items

Returns may be considered under the following circumstances:

  • Damaged or Defective Products: Items received in damaged condition or that are materially defective.
  • Incorrect Shipment: Products that do not match the ordered specifications or quantity.
  • Quality Issues: Products that fail to meet agreed-upon quality standards or specifications outlined in the sales agreement.
  • Non-Returnable Items

The following are generally not eligible for return:

  • Customized or specially ordered products
  • Perishable goods with expired shelf life
  • Products damaged due to improper storage or handling by the client
  • Digital products, consulting services, or completed advisory work
  • Opened or partially used bulk quantities unless defective
  1. Return Process
  • Notification

To initiate a return, you must:

  1. Contact our customer service team at fmcg@amarissolutions.com/ 0116566988 within 7 business days of delivery for damaged/incorrect shipments, or as specified in your contract.
  2. Provide your order number, product details, and photographs/documentation of the issue.
  3. Receive a Return Merchandise Authorization (RMA) number.
  • Inspection & Approval

Our quality assurance team will review the claim and may request additional information. We reserve the right to inspect returned goods before approving any refund or replacement.

  • Return Shipping

For returns approved due to our error (damaged, defective, or incorrect items), we will cover return shipping costs and provide prepaid shipping labels. For other returns, return shipping is the responsibility of the client.

  1. Refunds and Replacements
  • Refunds: Approved refunds will be issued to the original payment method within 14 business days of receipt and inspection of returned goods.
  • Replacements: We will ship replacement items as soon as possible, subject to availability.
  • Credit: In some cases, account credit may be offered for future purchases.
  1. Warranty and Quality Guarantees

Specific products may carry manufacturer warranties or quality guarantees as outlined in product documentation or sales contracts. These terms supplement this return policy.

  1. Service Cancellations

For consulting, advisory, or subscription-based services:

  • Cancellation terms will be specified in your service agreement.
  • Refunds for services are evaluated on a case-by-case basis and may be subject to cancellation fees.
  1. International Orders

For international clients, additional terms may apply regarding customs, duties, and shipping costs. Please contact us for specific international return arrangements.

  1. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated effective date.

  1. Contact Us

For return inquiries or to initiate a return:

Amaris FMCG Solutions
Email: fmcg@amarissolutions.com
Phone: 0116566988
Business Hours:
Monday-Friday: 8:00 AM – 6:00 PM EST
Saturday: 9:00 AM – 2:00 PM EST
Sunday: Closed